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Return of goods and reclamations


In the case of distance contracts, the consumer has the right to unambiguously inform the company by e-mail ( or via some other communication channel within 14 days that he is withdrawing from the contract, without having to state the reason for his decision. You can download the form for withdrawal from the distance contract by clicking HERE.

It follows from this title:

The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: KAIT d.o.o., Žarova cesta 16, 3320 Velenje, Slovenia. The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault.
When returning the goods, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. Payment will be refunded within 14 days of receipt of notice of withdrawal.
Upon withdrawal from the contract where the promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user's bank account, and at the same time the promotional code in the form of a new code is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher.


Definition of material error. The damage is real:

  • if the product does not have the properties necessary for its normal use;
  • if the product does not have the characteristics necessary for the specific use for which the buyer buys it, but which was known to the seller or should have been known to him;
  • if the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
  • if the tenderer has delivered a product that does not match the sample or model, unless the sample or model was shown for notification only.

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