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Resolving complaints and disputes

KAIT d.o.o. with the online store (onward Loving Paw) complies with the applicable European legislation on consumer protection. Loving Paw makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail.

The complaint is submitted via the e-mail address The appeal procedure is confidential. Within five working days, Loving Paw will acknowledge receipt of the complaint, inform the customer how long it will take to deal with it and keep him informed of the progress of the proceedings. Loving Paw is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, Loving Paw strives to the best of its ability to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer's domicile has jurisdiction.

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving a consumer dispute that could be initiated by a consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Loving Paw, which as a provider of goods and services enables online shopping in Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the link HERE.
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